FAQs: Frequently Asked Questions

Find answers to some of the questions that most of our customers have.

Q. Is a physical exam not needed to determine if I should receive these medications?
A . In case you have had a physical exam recently and is considered healthy, you do not necessarily require another physical exam in order for you to obtain some of the medications we offer. Thousands of U.S. licensed psychiatrists and general practitioners prescribe certain medications after only reviewing the patient's medical history, without a physical exam.A physician will review the patient's medical history and identify if there are any medical factors that would prohibit a physician from prescribing these medications. There is no reason to suggest that an in-person review of this history is any more relevant than an online consultation.

Q. When can I receive my order?
A. Once the doctor approves your prescription, Prescriptionsfirst.com packs and ships all orders within 24 to 48 hours. Doctor approval takes between 1 and 2 days. You should allow up to 4 days for Domestic orders and up to 10 days for International orders. However, there are many instances where we get the order out the next day. Whenever possible this will be the case.

Q. What forms of payment do you accept?
A. Prescriptionsfirst.com accepts American Express, Discover/Nova, MasterCard and Visa. You can also use a money order.

Q. How much do you charge for a doctor's consultation to write a prescription?
A. There is no doctor's consultation charge!!

Q. Can I order larger quantities of the medications listed?
A. We only ship the medications in the quantity listed on the order form.

Q. How will the package arrive ? Will people be able to tell its contents?
A. All packages are shipped in plain packaging to protect your privacy.

Q. How do I know that this is legitimate?
A. Your item(s) are shipped directly from a licensed U.S. pharmacy to you, after our licensed U.S. doctor evaluates your need for the item and writes a prescription. We have hundreds of thousands of satisfied customers worldwide.

Q. What is the Difference Between FDA and CMS Review?
A. The Food and Drug Administration (FDA) determines if the product is safe and effective as a condition of approval. The Centers for Medicare & Medicaid Services (CMS) determines if the product is reasonable and necessary as a condition of coverage. Any product regulated by the FDA must receive FDA approval or clearance for at least one indication to be eligible for Medicare coverage. FDA approval/clearance alone does not automatically entitle that device to coverage. There may be exceptions for IDE Category B devices.

Q. What are the main advantages of ordering medications online?
A. Convenience is a major advantage that online pharmacies provide over some of their pharmacy competitors. Consumers’ ability to order and receive medications without leaving their home is a tremendous time-saver. Often, drug information and price information may be accessed via the pharmacy’s Web site, or this information may be requested via e-mail so the consumer does not have to wait on the phone for an answer or travel to the pharmacy to ask for this information in person. In addition, online pharmacies may provide more privacy than traditional brick-and-mortar pharmacies.

Q. What are the major benefits to purchasing approved drugs online?
A. Legitimate pharmacy sites on the Internet provide consumers with a convenient, private, way to obtain needed medications, sometimes at more affordable prices. The elderly and persons in remote areas can avoid the inconvenience of traveling to a store to purchase medications. Many reputable Internet pharmacies allow patients to consult with a licensed pharmacist from the privacy of their home. Moreover, Internet pharmacies can provide customers with written product information and references to other sources of information like the traditional storefront pharmacy. Finally, the increasing use of computer technology to transmit prescriptions from doctors to pharmacies is likely to reduce prescription errors.

Q. Some Websites offer to prescribe medication based only on a questionnaire. Is this a safe practice? Is it legal?
A. Unlike the traditional relationship between a patient and the patient's health care professional, some online practitioners issue prescriptions in the absence of a physical examination or direct medical supervision. According to the American Medical Association, a health care professional who offers a prescription for a patient the practitioner has never seen before and based solely on an online questionnaire generally has not met the appropriate medical standard of care. As a result, patients may receive a drug that is inappropriate for them to use and may sacrifice the opportunity for a correct diagnosis or the identification of an underlying medical condition for which use of the prescription drug may be dangerous.It is a violation of the Federal Food, Drug, and Cosmetic Act to dispense prescription drugs without a valid prescription.

Q. Can an American patient get a medication not approved in the U.S. from a foreign dispenser?
A. As a general matter, it is illegal to import an unapproved drug into the U.S. However, under FDA's personal importation policy, FDA has authorized its inspectors to use their enforcement discretion to allow U.S. residents to import certain products under certain limited conditions. Under this policy, FDA may allow a U.S. resident to bring into this country an unapproved drug for their personal use for a serious condition, if there has been no commercialization or promotion of the drug to U.S. residents.

Q. Once FDA approves a drug, does this mean that the product is perfectly safe?
A. No drug product is "perfectly" safe. Every single drug that affects the body will have some side effects. Since the FDA considers both the benefits and risks of all medications before approval, side effects are generally not serious. For every drug FDA approves, the benefits are balanced against its risks. In addition, FDA makes sure the labeling (package insert) outlines the benefits and risks reported in the tested population. You and your health-care provider should decide together if the benefits outweigh the risks for YOU. Talking about your medicines with your health-care provider is just as important and good for your health as a complete check-up and taking your medicine as directed.